SHIPPING

Order by 11AM for your order to be dispatched same-day (Mon-Fri).

Shipping Prices

We offer both regular and express shipping options. Pricing is determined by Australia Post rates and is subject to change. 

Regular Shipping: 2-6 Business Days ($11.99)

Express Shipping: 1-4 Business Days ($14.99)

Orders Over $120: Free Express Shipping

Shipping Policies

For adherence to legal regulations and safety protocols, kindly observe the following shipping policies.

1. Age Verification

 In compliance with legal age limits for the sale of nicotine products, we only dispatch orders to customers who are 18 years or older. Placing your order serves as confirmation that you fulfil this age requirement.

2. Shipping and Processing

Australia Post handles the shipment of our orders. We currently only ship domestically.

Orders placed before 11AM will be dispatched on the same day. Express shipping is generally next day for metro areas. If you reside in a remote area, deliveries may take longer closer to 3-4 days.

3. Tracking

Once your order has been dispatched, you will receive an email with tracking information. 

4. Lost or Damaged Shipments

While we implement every precaution to ensure the safety of your order, unexpected situations can occur. If your shipment is lost or damaged, please reach out to our customer support team immediately. We will work closely with the courier to promptly investigate and resolve the issue.

5. Customs

Our products are shipped domestically within Australia, with no customs or duties applicable.

Should you have any further questions, please don't hesitate to reach out to our customer support team. We are committed to providing a smooth and enjoyable shopping experience.

PLEASE MAKE SURE YOU PUT YOUR CORRECT SHIPPING ADDRESS. FAIL TO DO SO WILL RESULT IN NO REFUND!

WE GUARANTEE YOUR PRODUCTS ARRIVAL OR FULL REFUND!

Support: pouchyhelp@gmail.com